Terugbetalingsbeleid

Last updated: 14/02/2026

At OhMySox, we want you to feel confident and comfortable with your purchase. If for any reason you are not completely satisfied, please review our return and refund policy below.

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with EU consumer protection laws.

The withdrawal period expires 14 days after the day on which you (or a third party designated by you) receive the goods.

2. Conditions for Returns

To be eligible for a return and refund, the following conditions must be met:

The product must be unused, unworn, and unwashed
The product must be in its original condition
Original packaging, labels, and hygiene seals (if applicable) must be intact

Hygiene Notice

For hygiene reasons, socks that have been worn, washed, or removed from their hygienic packaging cannot be returned, unless the item is defective or incorrect.

3. Non-Returnable Items

The following items are not eligible for return:

Used or worn socks
Items returned outside the 14-day return window
Items damaged due to improper use

4. How to Request a Return

To initiate a return, please contact us at:

📧 support@ohmysox.it

Include the following information:

Order number
Reason for return (optional)
Photos (only required if the product is defective or incorrect)

Once your return request is approved, you will receive instructions on how and where to send your return.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Shipping costs are non-refundable.

We strongly recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed within 5–10 business days
The refund will be issued to your original payment method

Please note that processing times may vary depending on your payment provider.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

In such cases, OhMySox will cover the return shipping costs and provide a replacement or full refund.

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different size or product, please return your item (if eligible) and place a new order.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us at: